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Best AI Tools for Voice Of Customer (Voc) Analytics

Discover the best AI tools for Voice of Customer (VoC) Analytics that empower businesses to gather, analyze, and act on customer feedback effectively. Our curated list features top-rated platforms designed to enhance your customer insights and drive informed decisions.

Top 10 in Voice Of Customer (Voc) Analytics

How we choose
  • Evaluate user ratings and reviews to gauge effectiveness.
  • Consider pricing options to fit your budget.
  • Look for features that align with your specific analytics needs.
  • Assess ease of integration with existing systems.
  • Check for customer support and resources provided.
Calabrio One homepage

Calabrio One

4.6
(24) Paid

Calabrio One provides tools for customer support and Voice of Customer (VoC) analytics. It helps organizations optimize workflows and improve customer interactions.

Key features

  • Subscription-based pricing tailored to feature sets.
  • Advanced analytics for understanding customer sentiments.
  • Integration capabilities with existing CRM systems.
  • Real-time reporting and dashboards for performance tracking.
  • User-friendly interface for easy navigation.

Pros

  • High customer satisfaction rating (4.6/5).
  • Robust analytics capabilities.
  • Flexible deployment options.
  • Customizable features based on business needs.

Cons

  • Pricing can be high for smaller businesses.
  • Some users report a steep learning curve.
  • Limited offline capabilities.
Visit Website Learn More
UserVoice homepage

UserVoice

4.6
(33) Paid

UserVoice helps businesses listen to their customers. It offers tools for feedback collection and analytics to enhance user experience.

Key features

  • Multi-channel feedback collection
  • Customizable feedback widgets
  • Real-time analytics dashboard
  • Integration with popular software tools
  • User engagement tracking

Pros

  • User-friendly interface
  • Strong analytics capabilities
  • Flexible pricing options
  • Excellent customer support

Cons

  • Basic plan has limited features
  • Higher tiers can be costly
  • Learning curve for advanced features
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Mixpanel Signal VoC homepage

Mixpanel Signal VoC

4.6
(30) Paid

Mixpanel Signal VoC specializes in gathering and analyzing customer feedback. It helps businesses understand customer sentiment and improve engagement.

Key features

  • Customizable feedback surveys
  • Real-time analytics dashboard
  • Integration with existing tools
  • Segmented audience insights
  • Actionable data reporting

Pros

  • User-friendly interface
  • Strong data visualization capabilities
  • Flexible survey customization options
  • Helpful customer support

Cons

  • Pricing details not publicly available
  • Limited advanced analytics features
  • May require time to fully master
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Survicate Feedback Hub homepage

Survicate Feedback Hub

4.6
(32) Paid

Survicate Feedback Hub enables businesses to collect and analyze customer feedback effectively. It offers various subscription plans to suit different needs and budgets.

Key features

  • Customizable surveys for targeted feedback
  • Real-time feedback collection
  • Integration with popular tools and platforms
  • Advanced analytics for actionable insights
  • User-friendly dashboard for easy navigation

Pros

  • High user rating of 4.6 from 32 reviews
  • Flexible subscription plans to fit various budgets
  • Robust integration capabilities
  • Intuitive interface for quick setup

Cons

  • Starting price of $89/month may be steep for small businesses
  • Limited features on lower-tier plans
  • Learning curve for advanced analytics tools
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Hotjar Feedback AI homepage

Hotjar Feedback AI

4.6
(35) Paid

Hotjar Feedback AI enables businesses to capture and analyze customer feedback effectively. It offers various subscription plans to suit different needs.

Key features

  • User-friendly feedback collection tools
  • Real-time analytics dashboard
  • Customizable surveys and polls
  • Integration with popular platforms
  • Data visualization for insights

Pros

  • High user satisfaction rating (4.6/5)
  • Affordable pricing starting at $39/month
  • Comprehensive feedback analysis
  • Easy to set up and use

Cons

  • Limited features in lower-tier plans
  • Some advanced analytics may require higher subscription
  • Learning curve for new users
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FullStory Converge homepage

FullStory Converge

4.5
(31) Paid

FullStory Converge is designed for customer support and VOC analytics. It helps businesses understand user behavior to improve experiences.

Key features

  • In-depth user session replay
  • Real-time feedback collection
  • Customizable dashboards
  • Integrations with popular tools
  • Detailed analytics and reporting

Pros

  • User-friendly interface
  • High-quality session recordings
  • Strong integration capabilities
  • Excellent customer support

Cons

  • Pricing details are not publicly available
  • Can be complex for new users
  • Limited export options for data
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Amplitude VoC homepage

Amplitude VoC

4.5
(27) Paid

Amplitude VoC is a customer feedback analytics tool. It helps businesses understand customer sentiment and enhance their experiences.

Key features

  • Subscription-based pricing with various plans.
  • In-depth customer feedback analysis.
  • Real-time sentiment tracking.
  • Customizable dashboards for insights.
  • Integration with other Amplitude tools.

Pros

  • User-friendly interface for easy navigation.
  • Strong analytics capabilities.
  • Flexible pricing options.
  • High customer satisfaction rating.

Cons

  • Pricing may be high for small businesses.
  • Limited export options for data analysis.
  • Some advanced features have a steep learning curve.
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Productboard Insights homepage

Productboard Insights

4.5
(29) Paid

Productboard Insights helps teams understand customer feedback. It centralizes voice of customer data for better decision-making.

Key features

  • Centralized feedback management
  • Customizable reporting tools
  • Integration with popular platforms
  • User-friendly interface
  • Data-driven insights for product development

Pros

  • High user satisfaction with a 4.5 rating
  • Comprehensive customer feedback analysis
  • Flexible integration options
  • Intuitive design for ease of use

Cons

  • Lack of publicly available pricing details
  • Some users report a steep learning curve
  • Limited features in lower-tier plans
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Momentive GetFeedback homepage

Momentive GetFeedback

4.5
(29) Paid

Momentive GetFeedback enables organizations to collect and analyze customer feedback efficiently. It offers various subscription plans tailored to different needs.

Key features

  • Customizable surveys to match branding.
  • Real-time feedback analytics dashboard.
  • Integration with popular CRM systems.
  • Automated reporting and insights.
  • Mobile-friendly survey design.

Pros

  • User-friendly interface for easy navigation.
  • Robust analytics for data-driven decisions.
  • Flexible pricing plans to fit various budgets.
  • Strong customer support available.

Cons

  • Basic plan lacks advanced features.
  • Limited export options for data.
  • Higher-tier plans can be costly.
Visit Website Learn More
Dovetail AI homepage

Dovetail AI

4.5
(29) Paid

Dovetail AI specializes in customer support and voice of customer analytics. It helps businesses gather and analyze customer feedback effectively.

Key features

  • Customizable feedback analysis tools
  • Integration with popular CRM systems
  • User-friendly interface for data visualization
  • Real-time reporting and insights
  • Collaboration features for team discussions

Pros

  • High customer satisfaction rating (4.5/5)
  • Robust analytics capabilities
  • Great for tracking customer sentiment
  • Flexible subscription options available

Cons

  • Pricing details not publicly available
  • Limited features in the basic plan
  • May have a learning curve for new users
Visit Website Learn More

New in Voice Of Customer (Voc) Analytics

Recently added tools you might want to check out.

Mixpanel Signal VoC

Customer Support

Mixpanel Signal VoC provides Voice of Customer analytics and customer support solutions with flexible plans to meet diverse business needs.

4.6 (30)
Paid

Amplitude VoC

Customer Support

Amplitude VoC provides subscription-based pricing plans for businesses seeking customer support and voice of customer analytics solutions.

4.5 (27)
Paid

Heap Pulse

Customer Support

Heap Pulse provides subscription-based pricing for customer support and voice of customer analytics, tailored for businesses seeking to enhance user experience.

4.4 (23)
Paid

FullStory Converge

Customer Support

FullStory Converge provides customer support and voice of customer analytics through various subscription plans, ideal for enterprises seeking insights.

4.5 (31)
Paid

Hotjar Feedback AI

Customer Support

Hotjar Feedback AI provides customer support and voice of customer analytics with subscription plans starting at $39 per month for essential features.

4.6 (35)
Paid

Survicate Feedback Hub

Customer Support

Survicate Feedback Hub provides subscription plans starting at $89/month, designed for businesses seeking customer support and Voice of Customer analytics.

4.6 (32)
Paid

AskNicely

Customer Support

AskNicely provides subscription-based customer support and VOC analytics solutions, tailored to meet diverse business needs. Explore flexible plans for your organization.

4.5 (30)
Paid

Remesh

Customer Support

Remesh is a paid tool for customer support and voice of customer analytics, offering subscription-based pricing tailored to features and usage scale.

4.5 (26)
Paid

Kraftful Insights

Customer Support

Kraftful Insights provides subscription-based VOC analytics tools for customer support teams, offering insights to enhance customer experiences.

4.5 (28)
Paid

Compare these leading tools to find the perfect fit for your organization's VoC analytics needs and unlock the power of customer insights.