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Best AI Tools for Voice & Contact-Center

Discover the Best AI Tools for Voice & Contact Center that can enhance customer interactions and streamline operations. From intelligent voice bots to advanced IVR solutions, our curated list showcases top-rated tools to elevate your contact center's performance.

Top 10 in Voice & Contact-Center

How we choose
  • Evaluate user ratings and reviews for reliability.
  • Consider pricing models to fit your budget.
  • Look for features that align with your specific needs.
  • Assess ease of integration with existing systems.
  • Check for scalability to support future growth.
Google Dialogflow CX Voice homepage

Google Dialogflow CX Voice

4.6
(28) Paid

Google Dialogflow CX Voice allows businesses to create sophisticated conversational interfaces. It helps automate customer interactions through voice technology.

Key features

  • Pay-as-you-go pricing model
  • Supports multiple languages
  • Integrates with various platforms
  • Customizable conversation flows
  • Real-time analytics and insights

Pros

  • Cost-effective for low usage
  • High-quality voice recognition
  • User-friendly interface
  • Scalable for growing businesses

Cons

  • Can become expensive with high traffic
  • Limited out-of-the-box templates
  • Steeper learning curve for advanced features
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Five9 IVA homepage

Five9 IVA

4.6
(33) Paid

Five9 IVA streamlines customer service with intelligent voice automation. It replaces traditional IVR systems, improving user experience.

Key features

  • Customizable voice responses
  • Seamless integration with CRM tools
  • 24/7 customer support
  • Advanced analytics for performance tracking
  • Multi-language support

Pros

  • High customer satisfaction rating
  • Flexible pricing plans for various business needs
  • User-friendly interface
  • Robust reporting features

Cons

  • Pricing details not publicly available
  • Limited features in lower-tier plans
  • Learning curve for advanced functionalities
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Voiceflow Call Bots homepage

Voiceflow Call Bots

4.6
(31) Free

Voiceflow Call Bots enables users to design and deploy voice interactions easily. Ideal for businesses looking to enhance customer service with conversational AI.

Key features

  • User-friendly interface for designing call flows
  • Supports multiple languages for global reach
  • Integrates with popular contact center solutions
  • Customizable voice settings for brand consistency
  • Real-time analytics to monitor performance

Pros

  • Free tier available for experimentation
  • Affordable paid plans starting at $15/month
  • High user satisfaction with a 4.6 rating
  • Flexible design options for various industries

Cons

  • Limited advanced features in the free tier
  • Some users report a learning curve for complex designs
  • Integration options may be restricted depending on the plan
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Talkdesk TalkIQ homepage

Talkdesk TalkIQ

4.6
(28) Paid

Talkdesk TalkIQ enhances customer interactions with intelligent voice bots. It streamlines communication while providing valuable insights for businesses.

Key features

  • AI-driven voice interactions
  • Seamless integration with CRM systems
  • Real-time analytics and reporting
  • Customizable workflows
  • Multi-channel support

Pros

  • High customer satisfaction rating (4.6/5)
  • Flexible pricing plans to suit different business needs
  • Strong analytics capabilities for performance tracking
  • User-friendly interface for ease of use

Cons

  • Pricing details not fully transparent
  • Some advanced features may require additional costs
  • Limited support for non-English languages
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Augment CXM Voice homepage

Augment CXM Voice

4.5
(23) Paid

Augment CXM Voice provides subscription-based voice bot solutions designed for businesses of all sizes. It replaces traditional IVR systems with conversational AI that enhances customer experience.

Key features

  • Customizable voice responses to fit your brand.
  • Seamless integration with existing contact center systems.
  • Real-time analytics to track performance and user engagement.
  • Multi-language support for diverse customer bases.
  • 24/7 availability to improve customer service efficiency.

Pros

  • High customer satisfaction with a 4.5-star rating.
  • Flexible subscription plans to suit various budgets.
  • User-friendly interface for easy setup and management.
  • Robust support and training resources available.

Cons

  • Pricing details are not publicly available, requiring direct inquiry.
  • Limited advanced features compared to some competitors.
  • Potential learning curve for non-technical users.
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Twilio Voice Autopilot homepage

Twilio Voice Autopilot

4.5
(28) Paid

Twilio Voice Autopilot enables you to build intelligent voice applications. It uses AI to understand and respond to customer inquiries, making conversations seamless.

Key features

  • Pay-as-you-go pricing model.
  • Customizable voice workflows.
  • Integration with Twilio's communication APIs.
  • Support for multiple languages.
  • Real-time analytics and reporting.

Pros

  • Flexible pricing based on actual usage.
  • Easy integration with existing Twilio services.
  • User-friendly interface for building bots.
  • Supports a wide variety of voice applications.

Cons

  • Costs can add up with high call volumes.
  • Limited out-of-the-box templates.
  • May require technical expertise to set up advanced features.
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Observe.ai Voicebot homepage

Observe.ai Voicebot

4.5
(28) Paid

Observe.ai Voicebot is designed to improve customer service by automating voice interactions. It streamlines contact center operations while providing valuable insights.

Key features

  • Automated call handling
  • Real-time analytics
  • Integration with existing CRM systems
  • Customizable voice responses
  • Multilingual support

Pros

  • High user rating of 4.5 from 28 reviews
  • Flexible subscription model
  • Improves operational efficiency
  • Reduces wait times for customers

Cons

  • Pricing details not publicly available
  • Limited feature set compared to competitors
  • Potential learning curve for new users
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Amazon Lex Gen-AI IVR homepage

Amazon Lex Gen-AI IVR

4.5
(28) Paid

Amazon Lex Gen-AI IVR enables businesses to create conversational voice bots. It processes text and speech requests, enhancing customer service efficiency.

Key features

  • AI-powered conversational capabilities
  • Supports both text and speech input
  • Scalable pricing based on usage
  • Integrated with AWS services
  • Multi-language support

Pros

  • High accuracy in understanding natural language
  • Flexible pricing model for varying needs
  • Easy integration with existing AWS ecosystem
  • Strong developer community and support

Cons

  • Costs can escalate with high usage
  • Requires familiarity with AWS tools for setup
  • Limited advanced analytics features
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Rulai Voice IVR homepage

Rulai Voice IVR

4.5
(27) Paid

Rulai Voice IVR specializes in customized voice interactions. It replaces traditional IVR systems with intelligent, conversational bots designed for enterprise needs.

Key features

  • Customizable voice solutions for businesses
  • Seamless integration with existing systems
  • Advanced natural language processing
  • Real-time analytics and reporting
  • Scalable for enterprise-level applications

Pros

  • Highly customizable to specific business needs
  • User-friendly interface for easy management
  • Strong performance with high customer satisfaction
  • Excellent support and resources for users

Cons

  • Pricing may be high for small businesses
  • Limited features in lower-tier plans
  • Steeper learning curve for advanced functionalities
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Gridspace Grace homepage

Gridspace Grace

4.5
(25) Paid

Gridspace Grace provides advanced conversational voice bots that enhance customer service. It replaces traditional IVR systems, streamlining communication in contact centers.

Key features

  • Customizable voice bots for seamless customer interactions.
  • Integrates with existing contact center solutions.
  • Supports multiple languages for global reach.
  • Real-time analytics to monitor performance.
  • User-friendly interface for easy management.

Pros

  • High customer satisfaction ratings (4.5 stars).
  • Flexible subscription plans available.
  • Strong integration capabilities with current systems.
  • Robust analytics for improving customer engagement.

Cons

  • No public pricing details available.
  • Limited advanced customization options.
  • Potential learning curve for new users.
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Subcategories

Conversational Voice Bots (Ivr Replacements)

41 tools

New in Voice & Contact-Center

Recently added tools you might want to check out.

Symbl.ai Voice Assist

Voice & Contact-Center

Symbl.ai Voice Assist provides scalable voice bot solutions for contact centers, with a free tier and paid plans tailored to varying usage needs.

4.5 (31)
Free

Fuse CX Voicebot

Voice & Contact-Center

Fuse CX Voicebot provides a subscription-based conversational voice bot solution suitable for contact centers and businesses seeking IVR replacements.

4.4 (23)
Paid

Kasisto KAI Voice

Voice & Contact-Center

Kasisto KAI Voice provides tailored voice bot solutions for enterprises. Pricing is customized based on specific needs, ensuring effective IVR replacements.

4.5 (28)
Paid

Intercom Fin Voice

Voice & Contact-Center

Intercom Fin Voice provides conversational voice bots and contact-center solutions with flexible pricing plans designed for businesses seeking improved customer interactions.

4.5 (26)
Paid

LivePerson Voicebot

Voice & Contact-Center

LivePerson Voicebot provides tailored pricing for enterprises, delivering advanced conversational voice solutions for contact centers and IVR replacements.

4.5 (29)
Paid

Nuance Mix IVR

Voice & Contact-Center

Nuance Mix IVR offers tailored conversational voice bot solutions for enterprises, enhancing customer interactions in voice and contact centers.

4.5 (29)
Paid

Omilia Conversational AI

Voice & Contact-Center

Omilia Conversational AI provides tailored solutions for voice bots and contact centers, with pricing typically determined on a case-by-case basis.

4.4 (25)
Paid

Rulai Voice IVR

Voice & Contact-Center

Rulai Voice IVR provides customized pricing for businesses, offering tailored enterprise solutions in conversational voice bots and contact center applications.

4.5 (27)
Paid

Phonexia Voicebot

Voice & Contact-Center

Phonexia Voicebot delivers customized conversational voice bot solutions for contact centers, with pricing tailored to individual business needs.

4.3 (22)
Paid

Compare these leading AI tools to find the perfect fit for your voice and contact center needs. Make an informed choice to optimize your customer experience today!