Freshchat offers live chat and chatbot solutions to enhance customer support. It integrates multiple channels for a unified messaging experience.
Key features
- AI-driven chatbots for automated responses.
- Omnichannel support across web, mobile, and social.
- Customizable chat widgets to match your brand.
- Real-time visitor tracking and engagement tools.
- Integrated CRM for better customer insights.
Pros
- User-friendly interface that simplifies setup.
- Flexible pricing with a freemium option.
- Robust analytics to measure performance.
- Scalable solutions for businesses of all sizes.
Cons
- Limited advanced features in the free plan.
- Some users report a learning curve with automation setup.
- Occasional delays in chatbot response time.