Tethr is a powerful analytics tool for contact centers. It helps organizations improve customer support through data-driven insights.
Key features
- Real-time conversation analysis
- AI-driven sentiment analysis
- Customizable reporting dashboards
- Integration with popular CRM systems
- Call transcription and keyword tracking
Pros
- Provides deep insights into customer interactions
- Enhances agent training with actionable feedback
- User-friendly interface for easy navigation
- Strong integration capabilities with existing systems
Cons
- Pricing may be high for small businesses
- Limited features in the base plan
- Learning curve for advanced analytics features