Zoho Desk Zia Articles
Zoho Desk Zia Articles simplifies knowledge management for customer support teams.
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About Zoho Desk Zia Articles
Zia Articles helps create, manage, and share knowledge-base articles. It's designed to enhance customer support through streamlined documentation.
Key Features
- Intuitive article creation and editing tools
- Searchable knowledge base for easy access
- Integration with Zoho Desk for seamless support
- Customizable templates to match branding
- Collaborative editing for team efficiency
Pros
- Affordable pricing starting at $12/user/month
- User-friendly interface for quick onboarding
- Comprehensive search functionality
- Strong integration with other Zoho products
Cons
- Limited features in the Standard plan
- Complexity increases with advanced functionalities
- Export options could be more flexible
- Learning curve for non-technical users
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