Tethr

Tethr is a powerful analytics tool for contact centers. It helps organizations improve customer support through data-driven insights.

Key Features

• Real-time conversation analysis
• AI-driven sentiment analysis
• Customizable reporting dashboards
• Integration with popular CRM systems
• Call transcription and keyword tracking

Pros

• Provides deep insights into customer interactions
• Enhances agent training with actionable feedback
• User-friendly interface for easy navigation
• Strong integration capabilities with existing systems

Cons

• Pricing may be high for small businesses
• Limited features in the base plan
• Learning curve for advanced analytics features
• Export options might be restricted