ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an ITIL-based service desk software. It integrates IT service management, asset management, and employee service management seamlessly.

Key Features

• AI-driven incident management
• Unified ITSM and ITAM
• Customizable workflows
• Self-service portal for users
• Multi-channel support (email, phone, chat)
• ITIL best practices integration

Pros

• User-friendly interface
• Freemium pricing model available
• Strong integration capabilities
• Comprehensive reporting tools
• Active community support

Cons

• Some advanced features might be limited in the free version
• Learning curve for complex configurations
• Performance can lag with large datasets
• Export options may be restricted in free tier