Gorgias Rule-based AI

Gorgias is a customer support platform that uses AI to categorize support tickets efficiently. It's designed for businesses of various sizes, offering tailored subscription plans to meet diverse needs.

Key Features

• Automated ticket classification
• Multi-channel support integration
• Customizable rules for ticket handling
• Real-time analytics and reporting
• 24/7 customer support available

Pros

• Affordable plans starting at $60/month
• User-friendly interface
• Highly customizable workflows
• Strong integration with popular e-commerce platforms
• Efficient handling of high ticket volumes

Cons

• Limited features in lower-tier plans
• Steeper learning curve for advanced functionalities
• Some users report slow customer support response times
• No free trial available
• Exporting data can be cumbersome