Gladly Sidekick Tags

Gladly Sidekick Tags provides a subscription service designed for customer support teams. It streamlines ticket classification, enabling faster response times and improved team collaboration.

Key Features

• Customizable tagging options to streamline workflow.
• Integrates seamlessly with existing customer support tools.
• Real-time analytics for performance tracking.
• User-friendly interface for easy adoption.
• Supports multiple languages for global teams.

Pros

• High customer satisfaction rating (4.4 from 26 reviews).
• Flexible subscription plans to suit different team sizes.
• Enhances ticket handling efficiency.
• Easy integration with popular customer service platforms.

Cons

• Specific pricing details are not publicly available.
• Limited advanced automation features compared to competitors.
• May require time for teams to fully adapt.
• No free tier available for trial.