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About Gladly Sidekick Tags
Gladly Sidekick Tags streamlines customer support by automating ticket classification. It helps teams manage inquiries efficiently.
Key Features
- Automated ticket tagging for quick classification
- Customizable tagging rules to fit team needs
- Seamless integration with existing support systems
- Real-time analytics on ticket trends
- User-friendly interface for easy navigation
Pros
- Boosts efficiency in handling customer inquiries
- Flexible subscription plans to suit different team sizes
- High rating of 4.4 from users
- Offers valuable insights through analytics
- Customizable for specific business requirements
Cons
- Pricing details are not publicly available
- Limited features compared to some competitors
- May require time to adapt for new users
- Not ideal for very small teams or startups
- Export options may be restricted
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