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Gladly Sidekick Tags

4.4
(26 ratings)

Elevate your customer service with Gladly Sidekick Tags. This subscription-based tool enhances ticket classification for support teams.

About Gladly Sidekick Tags

Gladly Sidekick Tags streamlines customer support by automating ticket classification. It helps teams manage inquiries efficiently.

Key Features

  • Automated ticket tagging for quick classification
  • Customizable tagging rules to fit team needs
  • Seamless integration with existing support systems
  • Real-time analytics on ticket trends
  • User-friendly interface for easy navigation

Pros

  • Boosts efficiency in handling customer inquiries
  • Flexible subscription plans to suit different team sizes
  • High rating of 4.4 from users
  • Offers valuable insights through analytics
  • Customizable for specific business requirements

Cons

  • Pricing details are not publicly available
  • Limited features compared to some competitors
  • May require time to adapt for new users
  • Not ideal for very small teams or startups
  • Export options may be restricted

Ratings & Reviews

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